FAQs

General

Yes, we have partnered with some renowned companies who help us provide effective business solutions to our clients to help accelerate their businesses.

Yes, we collaborate with agencies. They can contact us directly and we will be their point of contact throughout their client’s projects.

Yes, we do handle store setups. We accept custom requests to deliver stores highly leveraged with responsive design and functionality.

If you purchase task credits and your initial task is refused, you can use your credit on another task or receive a full refund of your purchase price.

Email us at sales@we-nexus.com and we'll be happy to answer!

Shopify Small Task

It focuses on delivering small Shopify tasks in a very short time with quality. A small task is a job which you want to be done on your Shopify store that will not take more than 1 hour to complete including communication and rectification. If you require tasks that are more complicated, please request a quote to receive a custom estimate for your project.

Once your payment is made and we will send you a welcome email that incorporates confirmation link to get started over Shopify. Once your account is prolifically set–up and you have successfully registered your store, task submissions are approved or disapproved by their displayed “first delivery” date. This process is exquisitely formulated between 1-2 business days, depending on your purchase.

The minimum turnaround time for the first implementation of a single small task is 1 business day. Revisions, errors, added customizations or any misunderstandings on specifications will take extra time to be sorted. The turnaround time starts once we confirm your project. We will respond to you within 24 hours of receiving your enquiry/request.

I do not write copy, create or edit graphics or do data entry. Any task that is complicated and requires taking longer than 1 hour may not be approved.

We are a leading Shopify Expert company with team members all over the world. We've been focused on delivering small technical and graphic tasks to Shopify users since years and have helped over thousands of Shopify store owners to get their jobs done.

Yes, we can surely do your tasks precisely with utmost commitment and dedication as per the listed turnaround period (including the time it takes to revise any comments).

This means that our developers will start and complete the “First Deliverable” of your small task before the end of the following business day (at midnight ET). You can check this date in the Active Tasks section of the task dashboard. It often takes additional time for revisions, fixes, or unforeseen changes to the task. We always try hard to over-deliver on turnaround times.

Yes, we do. Please sign up our newsletter when we will release new promotional offer, you will get the information from our sales team through email campaign. 

Shopify Speed Optimization

We requested access to the theme of your store through Shopify partner dashboard. Grant access and we'll get to work on a preview theme.

Yes. You can keep all your apps installed but you could also see an improvement if you uninstall some of them. I will inform you which apps slow down your store, free of charge.

Yes. We have considerable experience working with client websites and everything is tested prior to implementation.

No. We create a copy of your theme and work in preview mode, so there’s no downtime. And again, everything is tested prior to implementation.

Yes! Your website will look exactly the same. We won’t sacrifice user experience for a speed gain.

Absolutely. We focus on mobile speed first. Google does, so we should too.

The process should take no longer than 1 week.

We provide two weeks of support after the implementations are completed. If you notice anything different, we’ll fix it right away.

Speed scores on all of the popular performance tools will vary each time you run them. This variability can be due to a number of factors. Your server response time at that specific moment could be longer or shorter depending on how heavy the load is on the server. Loading third-party resources, such as ads or tracking snippets can also affect your speed since you have to wait on those servers to respond as well.

The best way to determine the speed of your site is by an average. Running the tool 3 or more times and finding the average is the best way to determine your page speed.

Shopify Store Setup | Re-Design | Migration

No, you don’t need to have an account setup. We will set up an account for you so that there’s no trial period. You'll only start paying for your account when you launch your store.

Yes, we do. Please sign up our newsletter when we will release new promotional offer, you will get the information from our sales team through email campaign.

We need some basic info regarding your business. Eg: Logo (If you have any), About Us text and images, homepage text and images, 3 products info and details, 5 collections you want to create.

Yes, absolutely, since January 1st, 2020 we officially support in all our  plans, an unlimited graphic design service at no additional cost.

If you purchase task/service credits and your initial task/service is refused, you can use your credit on another task/ Service or receive a full refund of your purchase price.

We are a leading Shopify Expert company with in-house team members all over the world. We’ve been focused on delivering small technical and graphic tasks to Shopify users since May 2015 and have helped over 4,000 Shopify store owners get stuff done.

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